Superbots vs subbots

Joachim Jonkers

March 04, 2021 20:00

Would it be useful to organize flows & intents in a bot structure that has multiple levels? For example:

Super bot: Customer support

Sub bot: Post-purchase care

Flow: Package tracking

Intent: Where's my package?

Let me know your thoughts!

JJ

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  Peter.Schelander

  March 30, 2021 12:27

  Hi Joachim,
  this would be a great feature!

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  Yanick van Altena

  April 30, 2021 14:51

  In theory contexts already do this. I previously had an interesting discussion with the person who designed the 'mega-agent' that you see in Dialogflow. We agreed that it is useful for organizations that have a difficult time working together in the same bot and have many teams working on many sub-bots or environments. For them it's absolutely added value. However, for more streamlined organizations the usage of contexts fixes everything and prevents 'cutting off' information that is not available in certain bots. You would always have to create a navigation structure or data handover to other sub-bots, as they might use different variable naming schemes or have other incompatibilities. Ultimately a single bot is better for the user, but does require more investment time.

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